PRESS RELEASE

February 2002

RELEASE: IMMEDIATE

The millons of pounds written off in a recently reported dispute over the specification of a system (Computer Weekly 17/1/02), between Unisys, a software product supplier, and insurance company, Royal London, clearly demonstrates the high cost of poor specifications, according to independent consultants Lilley Information Systems Ltd.

'You would think that such large and long established companies would not make such a mistake,' said Director, Vic Lilley. 'But it's a common and perennial problem, even for the Government.' 'For example, we've just received a request for a proposal for independent consulting from a local government, which is dangerously vague.'

Lilley believes there is a great need to raise standards. This is especially in the current economic climate where money is particularly tight and so waste hits so much harder. He also sees, the current trend to outsourcing to reduce costs, could instead result in increasing costs, stemming from lack of flexibility due to lock-in, because of poor documentation. The situation above was complicated for Royal Insurance, because since issuing the writ they had acquired Scottish Life, a happy Unisys user. 'Any company in such a situation might want the outsourcing agreement terminated but find they cannot do it quickly or without considerable costs because of poor documentation.'

'Highlighting disasters like the one above helps organisations put the proper value on specifications and documentation,' said Lilley. He has also written a 4 page guide called 'Better Buying using a Request For Proposal (RFP).' The guide explains the business case and personal reasons why an RFP should be used, and how to construct one that prompts requirements that would otherwise be missed and results in a tight specification that prevents disputes and promotes effectiveness and efficiency. While it is explained using examples of computer systems, the idea can be adapted to other types of purchases too. It is available as a special offer by sending a cheque for £10 or credit card details, with your postal address, to Lilley Informations Systems Ltd at 16 Kingway, Hayes, Middlesex, UB3 2TY, UK or email: rfpguide@lilleyinfosys.co.uk or fax: +44 (0)20 8573 3915 or for further information telephone +44 (0)20 8573 3911.

-end- NOTE TO EDITORS. You could replace the contact details above with 'See www.lilleyinfosys.co.uk for contact details.'