Avoiding outsourcing problems by better documentation

by Vic Lilley, Strategic Risk, September 2005

Why this article been produced?

Outsourcing can be a strategic opportunity, but as with all opportunities there are risks. Poor documentation is often the cause of bad outsourcing experiences, both for the organisation and the persons involved. So this article was written to help individuals and organisations avoid such problems.

What does it do?

This is the author's original article for the above publication.The article makes the business case for proper documentation in outsourcing projects, explains the pitfalls and give ideas on how to avoid them

How does it help?

Who is it for?

It is aimed at anyone involved in an outsourcing project. This includes business people generally but technical IT people would find it useful too.

Physical Characteristics

3.5 A4 pages (1651 words) stapled together.

Is it worth it?

Avoiding an outsourcing project going wrong can be worth millions and losing your job is expensive too. The article costs the equivalent of about 5 to 10 minutes consulting time. Just one useful idea will pay for itself many times over.

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Complementary services

Independent Consultancy: We can provide independent customised help, both in person and remotely, to assist you with your outsourcing documentation.

Training: We can train you or your staff to make a better contribution

PR (Public Relations): We can tell the world what you have done.

To contact us:-

Email: vlilley@lilleyinfosys.co.uk

Telephone: +44 (0)20 8573 3911

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